Group the office by function and traffic
List the spaces included in the service and note when they are busiest. A public reception area may need a different emphasis from a lightly used meeting room. Describe floor types, restroom counts, and the breakroom setup. Use specific areas and tasks so the company can propose a routine that reflects how people move through the workplace.
- Reception, meeting rooms, and shared walking routes.
- Restrooms and agreed breakroom surfaces.
- Accessible desk surfaces and approved waste locations.
Set boundaries for documents and equipment
Explain whether desk surfaces must be cleared by employees before cleaning. Identify confidential areas, restricted rooms, and items that should not be moved. Separate general surface cleaning from requests involving screens, keyboards, printers, or other equipment. Ask what the company can include and share relevant care instructions. Cleaning staff should not have to decide which paper is rubbish or which device can be disconnected.
Make the service window work for occupants
Discuss whether cleaning will happen during working hours or when the office is empty. Identify meetings, occupied workstations, and rooms needing uninterrupted access. Confirm the entry route, parking, alarm instructions, and the person available to resolve an issue. If the building has shared management requirements, provide the relevant instructions before the first visit rather than relying on someone being present to explain them.
Manage supplies, feedback, and changes consistently
Clarify whether restroom or breakroom supply replenishment is requested and who provides the supplies. Confirm which waste and recycling streams are included in the office plan. Assign one contact to collect feedback and update the checklist when occupancy or layout changes. Review a few agreed areas consistently so staff can report specific needs without creating competing task lists for the cleaner.
Questions about this guide
Set an office-wide expectation based on the agreed scope. Clearing approved surfaces can avoid uncertainty about papers and personal items. Tell staff what will be cleaned, what will be left alone, and where to direct a special request.
Prepare for your cleaning visit →Consider occupancy, visitors, restroom use, shared meals, and what your team maintains between visits. Review the proposed tasks alongside the schedule. Reassess when staffing or office use changes, and confirm the company's availability for any revised arrangement.
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